Coupons.com Update – More Changes

February 15th, 2008

Coupons, Inc. is a perfect example of the close cooperation between Trusted Download publishers and the TRUSTe compliance teams to maintain high standards for trustworthy software. On December 20th, Coupons, Inc. rolled out a number of significant changes to their Coupon Printer Software that addressed concerns raised in September. To improve registry key and naming, the new version of the software uses an improved security scheme that writes only one registry key placed in a typical location, named in an appropriate manner. During installation all users accept the process as described in the EULA. The new version uninstaller removes the files left behind by the previous versions. Users who didn’t receive the automated upgrade for technical reasons received an email from the company with user upgrade instructions. Finally, Coupons, Inc. updated its HELP section so the small number of users who may have missed these notifications, can easily find information on how to uninstall older versions of the software.

This is an excellent outcome to a long, but ultimately productive process. A user found a problem, filed a complaint, and TRUSTe worked with the Participant to make necessary corrections. This is the essence of our approach — encourage good behavior from certified companies, and address problems promptly to provide a good consumer experience.

Posted by Irina Doliov, Sr. Product Manager

Entry Filed under: All, The Watchdog, Trusted Download