Privacy Key to Online Retail Customer Experience
Founded in 1998, drugstore.com, inc. is a leading online retailer of health, beauty, vision, and pharmacy products, offering customers more than 45,000 over-the-counter products in addition to prescription drugs and contact lenses. The drugstore.com™ pharmacy is accredited by the National Association of Boards of Pharmacy (NABP) as a Verified Internet Pharmacy Practice Site (VIPPS) and operates in compliance with federal and state laws and regulations in the United States.
As the leading online pure play drugstore, compliance with privacy and security are vital to drugstore.com’s business. As the company has grown, it has acquired new internet properties creating a need to present a consistent, trustworthy experience across all of its web stores; drugstore.com, Beauty.com and VisionDirect.com. drugstore.com recognizes that online customers want to shop with confidence and expect a reassuring privacy experience.
Assuring Visitors as they Shop the Drugstore.com Web Stores with Confidence
TRUSTe’s experienced and certified advisors provided drugstore.com with a complete top to bottom privacy assessment and multiple user experience simulations of privacy and data collection on its web stores. Ongoing monitoring analytics and a free consumer feedback service are used to detect any potential privacy and security breaches before they become an issue. Lastly, the TRUSTe seal on the drugstore.com site increases user confidence and encourages positive consumer interaction with the website.
As a leading online retailer of health and wellness products, we know the assurance of privacy is paramount to the customer experience, We appreciate the expertise TRUSTe provides to help us maintain a consistent privacy experience across our existing online stores and as we launch new micro shopping sites in the future.
– David Lonczak, Vice President, Chief Marketing Officer, drugstore.com Inc.
Since 2004, drugstore.com has utilized TRUSTe’s expertise for best practices in privacy for online retailers. The TRUSTed Websites seal is displayed for millions of visitors as they shop the drugstore.com web stores with confidence. As part of drugstore.com’s growth strategy, it is launching a series of new microsites for online shoppers. The TRUSTe seal for certified privacy will be displayed to assure customers that drugstore.com values their privacy.
TRUSTe is the leading global Data Privacy Management (DPM) company and powers trust in the data economy by enabling businesses to safely collect and use customer data across their customer, employee, and vendor channels. Our SaaS-based DPM Platform gives users control over all phases of data privacy management from conducting assessments and implementing compliance controls to managing ongoing monitoring. Our DPM Services, including assessments and certifications, are delivered by an expert team of privacy professionals. Thousands of companies worldwide rely on TRUSTe to minimize compliance risk and protect their brand.
Increase consumer confidence in your business
Increasing your online sales depends on customer trust and online credibility. These TRUSTe service packages for small and medium businesses can help you simplify privacy issues and protect your reputation with industry-leading complaint-handling services. Discover the business benefits of displaying a trust mark from TRUSTe, the most respected name in online privacy.
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